This is our policy for items purchased through our website only.

In the unlikely event that you are unhappy with your purchase, please return it to us in its original condition within our cooling off period of 14 days. We are happy to exchange the item and we will issue a full refund for the price you paid for the item. However, we are unable to accept pierced items, for example, a pair of earrings, or able to refund any shipping costs incurred as part of the original order or when returning the item to us unless the item is faulty.  We insist that all returns are sent using Royal Mail Special Delivery.Please contact us before returning an item – see our contacts page.  Before returning an item please read our Terms & Conditions for more information.

Please return your items to:

Acorn Jewellers,
6 Portland Square,
Water Street,
DE45 1EU