What is your UK delivery charge?
You can find details of our delivery charges below. Due to the precious nature of our pieces all orders are sent using Royal Mail Special Delivery. Your parcel will require a signature upon delivery.
- Jewellery (order total £99.99 or less) = £4.00
- Jewellery (order total £100.00 and over) = Free
What is your overseas delivery charge?
Our basic charges are as below:
- Eire £10.45
- Europe £10.45
- USA/Canada £11.05
- Elsewhere £11.05
When and how will my order be delivered?
Delivery within the UK is up to 3 working days although we aim to dispatch orders on the day they are placed to arrive the next day. Items showing as ‘on backorder’ will have a longer lead time. If you would like a backorder item for a certain date please contact us before you order to see if this is possible. Our Wedding Rings are all made to order and take approximately 4 weeks depending on the time of year. If you require your Wedding Ring sooner please contact us before you order to ask if this is possible. Due to the nature of our jewellery and the fact that it is handmade and not mass produced we may find that a piece has sold and we haven’t updated our ‘available stock’ online. In this case your order may take longer to be delivered as we will have to create a new piece of jewellery. If you require your jewellery to be delivered on a particular day please contact us before you order and we’ll try our very best to fulfil your wishes. Delivery to The Channel Islands, The Isle of Mann and Scottish Islands may take up to 5 working days. All items are sent by Royal Mail Special service and require a signature on delivery. If you are not at home, the driver will leave a card asking you to call the depot to arrange another delivery. If you prefer, we can deliver to your work address or a neighbour.
Overseas orders are sent by airmail. Approximate delivery times are:
- Eire 10 days
- Europe 10 days
- USA/Canada 14 days
- Elsewhere 14 days
Can I send my order to a different delivery address?
Yes, if it is more convenient we can deliver to a different address for example, your work.
Don’t forget we can deliver to your family and friends anywhere in the world. The delivery note will not contain prices and we can also add your personal message. An order confirmation will be sent to your address.
Can I send orders to more than one delivery address?
Yes, but you must place each order separately.
Can I order online and collect from the boutique?
Of course, we will have your order ready to go. Just choose the ‘collect from Acorn’ option for postage.
What happens if my parcel is held by customs?
It is unusual for our parcels to be held but if this does happen, you would be responsible for paying any charges, such as local import duties outside the EU.
Posting Times for Christmas…
Christmas is such a busy time of year, our advice is shop nice and early! The last posting date for Christmas delivery within the UK for 2019 is the 18th of December.
For Europe and the rest of the world our last posting date is the 3rd of December.